| Navigating Change. Dear Leaders, During times of change and transition our true capabilities as a leader become evident. Are we able to stay with ambiguity or do we cling to certainty? Are we able to be authentic in the midst of change or do we seek to control others? Here are three of my favorite quotes about change: "The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday's logic." – Peter Drucker Yes, change can be tumultuous and chaotic. For example, new technology can make our most popular program or product obsolete overnight. Can we open our minds to the new reality or do we find comfort in continuing to apply the same logic to the situation. Do we continue to work harder at the same old solution? Perhaps we too should adopt the new technology, or perhaps we should find a new way to provide even more "high touch" customer service . . . either approach might work, but the key is finding a new logic based on what is actually happening. "People don't resist change. They resist being changed!" – Peter Senge Change can be hard, especially if we have invested ourselves personally in the way things currently are. Everyone involved in a change process deserves to be respected and appreciated during the change. This can help with resistance much more than any "business case" will ever do. Authentic leaders can help others navigate change by acknowledging loss and celebrating accomplishments during times of transition. "If you don't like something, change it. If you can't change it, change your attitude." – Maya Angelou Wise words indeed! As authentic leaders we can look for opportunities to make situations better and to bring new possibilities to our lives and work. However, we can't always effect the changes we want to see in the timeframe we want. Sometimes acknowledging that change will happen in its own time is the best advice. At that point we can accept how things are and continue to compassionately hold our vision for how they could be. With Gratitude, Susan Skjei |
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